Amber M Blg

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Verified Reviewer

Pay my bill

They won't let me pay my bill it's not First Progress that they're connecting me to the number that I call for the customer service for First Progress is not the right number they put you on hold and they tell you you want to $100 gift card and then they tell you you can't pay the bill online or you have to go online
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Loss:
$40

Preferred solution: $40 late fee is what I'm going to be charged because this is ***

Nicole H Wei

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Verified Reviewer

Dispute transaction

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First Progress - Dispute transaction
First Progress - Dispute transaction - Image 2

I used bill pay which is an option from my credit sesame account to make my first payment to First Progress and it was on November 2, 2022. As I made the payment I saw the balance in my account go down so I knew that it was being processed.

Little did I know that they waited over 9 days for the amount to post which was on November 11, 2022. Credit sesame is unwilling to deal with me any further on this so they say that it is the merchant that held up my money so when I call First Progress they are not willing to listen to what has happened and they are blaming my bank for not issuing the funds sooner and they do not want to help me at all. I will dispute this because it is not my fault that the funds didn't reach them until the 11th so my credit score has gone down 82 points and now I owe a late fee. I am completely distraught over this and want an answer as to WHY my money which was taken out the moment I paid the bill and not applied at least within 24 hours to First Progress.

Credit sesame blames First Progress and they blame Credit Sesame . I am disputing both company's.

Wish me luck. Thank you.

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Loss:
$30

Preferred solution: My payment to be posted on the day it was taken out November 2nd so my credit score can go back up 82 points and them to refund me the 30.00 late fee they charged.

User's recommendation: Do not use a secured credit card to rebuild credit.

Karma F Sho

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Verified Reviewer

Absolutely hate them

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I have had issue after issue after issue with my payments and the card. I pay over the phone and a week later I call, suddenly 10 day holds exist (it has never happened before).

Not to mention the app is garbage you can get absolutely nothing done with it it takes minimum a week up update and reflect your current account not to mention there is a section to pay through the app but if you type one wrong number in it gets rid of it and you can't use the payment portal through it for 3 MONTHS! and they just tell you to go through your bank or pay a $10 fee over the phone to pay it.

My bank sends paper checks so I would try to pay at the end of the month and I'm screwed unless I wanna pay a fee. I absolutely hate them and I wish I did more research before I got my first credit card, I would get rid of it but can't since it's my longest standing line of credit.

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Loss:
$250
Pros:
  • Its a credit card
Cons:
  • Its a pain to use with horrible service

Preferred solution: I want them to fix their payment system.

User's recommendation: Do not go with them pick someone else

1 comment
Guest

Preferred solution ? Dump it.

Dylan P Ydr

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Verified Reviewer

Why have I not heard back

I applied for this credit card on April 8th and have not received even the slightest information as to whats going on. What is going on with my account the money has already been taken
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Loss:
$200
Pros:
  • Pending
Cons:
  • Time is inaccurate

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t do it

Analita Z

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Verified Reviewer
| map-marker Detroit, Michigan

Login info

First Progress - Login info
And always like this. I cannot signin. Really need help to resolve this problem. Always says my phone nber is invalid. And my account still on hold and cannot get someone to help me. Been waiting morw than an hour without no one answered the call.
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Anonymous
map-marker Trujillo Alto, Puerto Rico

I pay and don't enter balance

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yo pagagomipescarchar pago y nortemineralarchivoja en la tarjeta lo hice el mismo19 cuanto tiempo ejército de reservardas en entrar a la tarjeta como debo hacer el pago mensual para que entre rápido si me puede ayudar sería mejor para mi y mi crédito de la única forma que me dejo fue con mi Cuenta
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Alicja Txo

Bk13 discharged credit card

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I have a discharged Bankruptcy when I got this card they told me how to give him a $100 they'd give me a $100 credit. I talked to my attorney and he said no don't do this one so I called them up before I even activated it and she told me that they.

Were gonna deduct. 25? Dollars. And it.

Would take 3 months? For me to get my $75 back? Isn't that something and I got a credit card from another company? On the same day for

1thousand dollars I think progressive aggressive this progress credit card was a scam because they took advantage of people trying to get their new credit.

I didn't even activate the card and they charge me $25 the audacity of them telling me I have to wait 3 months to.

Get $75 back I told my bankruptcy attorney. He was not happy so hes doing his own investigation but he told me don't open it so that's how I feel about them.

View full review
Loss:
$25
Cons:
  • Take advantage

Preferred solution: The $25 back that they're keeping and sending me my $75 if they're gonna keep the $25 with a few weeks. Not ninety days what the h*** do they need ninety days for

User's recommendation: Don't do it you'll regret it

Patrick W Fjm

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Verified Reviewer

Trying to apply

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Your system won't accept my address, and I was told by your customer service to try again in 24 hours.
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Preferred solution: Deliver product or service ordered

Laheaven M

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Verified Reviewer

Late payment

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First Progress - Late payment
I send the payment the first and it havent posted n now I have a late fee they put date they going send it thats not even right that why people credit messed up cause the computer schedule if I pay it that day I want it posted that day
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Loss:
$27

Preferred solution: Price reduction

Meca

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Verified Reviewer

Openings account

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They had me make a deposit of 100.00 and 19.95 fee also I dont know if I got approved or not because nobody email me or contact me
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Loss:
$120

Preferred solution: To let me know if I got approve if not refund my money of 100.00 and 19.95 Thank you

Edward G Qpv

This is a scam

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I out a $200 deposit down got the card a month laterAactivated the card it had $150 on the card. Then the next day had a late fee and owed $79. I didn't have the card o e day and lost all the money I had put down on the deposit and it made my credit worse. Do not get this card it is a scam
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Loss:
$200
Cons:
  • It is a scam

Preferred solution: Full refund

Dellen R

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Verified Reviewer
| map-marker Tucson, Arizona

I have a question about the card

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A man from another country answered the phone he said he was the only one on that I would have to call back on Monday Eastern standard time to ask my question about the $100 I placed on my card I was a little confused but I didn't have anybody to talk to so he gave me the telephone number for customer service which was the number I called that I had to get a code for a 2 call And that was the end of it Have somebody there that's gonna help you
View full review
Loss:
$100
Cons:
  • Poor communication and long application process
  • Dont allow access to speak with dispute center
  • No way to contact

User's recommendation: Have somebody did it's gonna help you

Cara V Bwn

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Verified Reviewer

TERRIBLE CUSTOMER SERVICE

I deposited $1000, heard nothing for more than 3 weeks, finally got through to customer service after jumping through hoops to talk to a live person. I canceled my account, they are telling me it will take about 10 weeks to receive my deposit back. This is probably illegal. Will be reporting to the CFPB.
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Loss:
$1000
Cons:
  • All

Preferred solution: Full refund

Justine H Cgk

Need help with deposit

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They took the security deposit out of my account but did not apply it to my account with them. They were suppose to issue a refund to me and they still haven't done so and said they didn't know when it would be! Also every time I called I got hung up on and had to call them 23 times.
View full review
Loss:
$200

Preferred solution: Full refund

User's recommendation: Don't recommend

Anonymous
map-marker Dallas, Texas

Why am I being charged a late fee

My account shows a $30 late fee charge and I paid $50 on May 10th and bill was not due until May 15th. So why the late fee
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