First Progress Reviews

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card credit account credit card money deposit customer service customer service payment
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New Reviewer

Check status of application

Was my application approved, When will I Receive Notice By mail .
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ID
#1295588 Review #1295588 is a subjective opinion of poster.
Reason of review
Problem with delivery
New Reviewer

Funding

Call was transfered to customer service and disconnected twice
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ID
#1285593 Review #1285593 is a subjective opinion of poster.
Service
First Progress Customer Care
Reason of review
Poor customer service
New Reviewer

Bad services. Better business bureu

Money was taken frommy account, this is attempt to get a full refund. Name Ella Johnson Ellajohnson_0420@***.com Address 7397Meadowbrook Dr. Horn lake 38637. Ph # is 662- 752-****. You will be hearing from my attorney and the police within 7 days of this notice without a full refund.
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ID
#1284766 Review #1284766 is a subjective opinion of poster.
Product
First Progress Account
New Reviewer

Rip off

First Progress charge there customers for making a payment each time $10.00 The customer is doing what they should but are being punished for it. The Ceo,Cfo etc should be a shame.
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ID
#1282453 Review #1282453 is a subjective opinion of poster.
Location
Vestavia Hills, Alabama
Product
First Progress Credit Card
Reason of review
Poor customer service

Horrible service

service is garbage, website garbage, customer service garbage
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ID
#1280502 Review #1280502 is a subjective opinion of poster.
Product
First Progress Website
Reason of review
Poor customer service
New Reviewer
First Progress - Poor/Almost Non-existent Customer Service
First Progress Credit is the definition of mediocrity. Their online support is very lacking, their telephone phone support is even worse. Their website is currently been broken for an entire business day and now this evening is considered a Phishing scam from my Anti...
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3 comments
#1521955

The worst ever I submitted my application 2 weeks ago it's still "processing" so I called to cancel. I was told they would have to get with corporate to get me my deposit back. STAY WAY!!!!

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ID
#1279641 Review #1279641 is a subjective opinion of poster.
Product
First Progress Website
Reason of review
Poor customer service
New Reviewer
To start off, they accept a security deposit to fund your account online. I made this deposit in two payments. The first payment went fine. The second payment had an error and after two weeks, it was not received by them and it was still taken from my debit card...
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ID
#1275497 Review #1275497 is a subjective opinion of poster.
Location
Vestavia Hills, Alabama
Service
First Progress Banking Service
Pros
  • Idea of rebuiding my credit
Cons
  • Difficulty in reaching support for help
  • Inability to make credit card payments online or through an app
  • Charge you to pay them
Reason of review
Bad quality
Preferred solution
Improve your company using simple methods of payment online. It takes literally 10 minutes to setup and costs practically nothing. I know because I build websites. Take away the $10 fee to pay over the phone. Improve Website & Customer Service.
I ordered my card on 5/26/18 and funded it with a additional 19.95 to expedite my card I thought and it pulled from my acct 5/28 and it is 6/4 and I am still waiting for my card and I contacted Kay CSR and she was helpful however trying to learn about the annual fee...
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ID
#1272348 Review #1272348 is a subjective opinion of poster.
Service
First Progress Shipping Service
Reason of review
Order processing issue

Attempted opening of account

Been trying for 4 days now to open an account with this company and after 10 attempts with about 6 different reps its still not done. Your customer service system is very poor. It seems you guys don't need new accounts. My bad I'll set an account with another entity.
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ID
#1271877 Review #1271877 is a subjective opinion of poster.
Product
First Progress Account
Reason of review
Poor customer service
New Reviewer

Application processing

Tried to apply for secured card would not accept payment.
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ID
#1271731 Review #1271731 is a subjective opinion of poster.
Reason of review
Order processing issue
New Reviewer

Cancel my card

First I had a 715 credit score then I got your card and it dropped to 665. Not happy. Looking to up my credit. Your might be wrong card to do so. Plz cancel my card. I'll stick with Capital One.SadDead
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ID
#1270261 Review #1270261 is a subjective opinion of poster.
Product
First Progress Credit Card
Reason of review
Not as described/ advertised
New Reviewer

Lost card

Cant report card lost!!! I called 800 number and no one is available during business hours!
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ID
#1270211 Review #1270211 is a subjective opinion of poster.
Service
First Progress Customer Care
Reason of review
Poor customer service

No bill,

I apply Ed for afirst progress card to help build my credit, the 1st bill came two weeks after I received the card and I only had achance to use it once, then the next bill was due on the 1st and I never received a bill yet, the bill is due on the 1st and it's the 29th, it's not possible to get the payment in on time, I cannot get through to them on the phone and there websight has no way to pay online as I can find like they say I can, it takes up to 7 daystoget my payment to reflect on the bill or card, nowi will be late and I have had the payment in my pocket, I did this to build credit not make it worse
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ID
#1266291 Review #1266291 is a subjective opinion of poster.
Service
First Progress Customer Care
Reason of review
Problems with payment
New Reviewer

Where is my money

My application status said "not compete" and I don't have a confirmation email but the deposit is pending on my card and my card company cant cancel the transaction because it's already sent. Of course I I can't contact first progress
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ID
#1265297 Review #1265297 is a subjective opinion of poster.
Reason of review
Problems with payment
New Reviewer

Cancel pending transaction

I didn't receive a confirmation that my deposit came off my prepaid card now I can't get in touch with first progress
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ID
#1265283 Review #1265283 is a subjective opinion of poster.
Service
First Progress Customer Care
Reason of review
Order processing issue