First Progress Phone Numbers and Emails

Toll-Free Number:

  • (888) 403-4783

Customer Service:

  • (888) 403-4783


  • (888) 796-6887


  • (800) 695-0987
    Privacy Inquiries
  • (866) 706-5543

First Progress Email:

General Info
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First Progress Contact Information

First Progress Website:

First Progress Online Chat:

Corporate Office Address:

First Progress
P.O. Box 9053
Johnson City, Tennessee 37615-9053
United States
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How to Contact First Progress Customer Service

Reach First Progress Customer Service Via Phone

First Progress customer support can be reached through mailing address, help center, and online customer center. There is no First Progress email address or phone number on the website. However, you can dial the First Progress phone number provided on their Facebook page that is (866) 706-5543). Or, use the number you see at the back of your card to get in touch with customer service.

Reach First Progress Customer Service Via the Website

The First Progress recommends that customers browse the “About Program” and “FAQ/Help” pages to find standard information about the company and answers to the most common customer questions.

The About Program page discusses in details the 3 First Progress MasterCards dubbed Prestige, Select, and Elite. It informs about the available credit, annual percentage rate, security interest, minimum deposit requirements, and annual fees associated with each card.

The FAQ/Help page also provides information regarding the difference between various First Progress cards.

The First Progress website offers a self-service card application process. However, the online application process is not available in Iowa, Arkansas, Wisconsin, and New York. There is also a secure First Progress customer center where existing customers can log in and check their application status and fund their accounts.

Reach First Progress Customer Service Via Mail

First Progress recommends that customers write to them regarding charge disputes, requesting for an expedited credit balance refund check after closing an account, and any other issues. The First Progress address for mailing your correspondence is First Progress Card, P.O. Box 9053, Johnson City, TN 37615-9053.

Reach First Progress Customer Service Via Social Media

Although First Progress has a Facebook and Twitter account, there is no recent activity or significant following on both pages. You could send a direct message to First Progress customer support on either or both accounts, but there is no evidence whether the representatives will respond.

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First Progress Rating Based on 887 Reviews

Rating details

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Customer service
Product or Service Quality

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Rating trend

Summary of First Progress Customer Service Calls

03:06 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call First Progress Customer Service?

Cards Question:

  • “Haven't received card and it shows it's on”
  • “Where's my card”
  • “Lost card”

Payments and Charges Question:

  • “Trying to make a payment”
  • “Billing questions”
  • “Payment”

Account Question:

  • “Pay balance”
  • “Balance”
  • “Account”

Request for Information Question:

  • “How to pay the bill?”
  • “Checking on my application”
  • “Information on a credit card”

Shipping and Delivery Question:

  • “Have not received card yet”
  • “Why I have not received my card”
  • “Have not received my card”

Activation/ Cancellation Question:

  • “Cancel application”
  • “Cancelling application”
  • “Cancelling credit card”

Website/ Application Question:

  • “Application freezing”
  • “I filled out an application a month ago and it says i still have an open account or under review”
  • “Application”

Refund Question:

  • “Refund question”
  • “I can't get my refund back my internet is not working well”
  • “My refund hasn't been returned”

Employment Question:

  • “To pay off old accounf and open new account”
  • “Pay off”
  • “Pay off credit card”

Staff Question:

  • “Customer service”
  • “Want to contact customer service”
  • “Need to apeak with A Manager”

Return/ Replace Question:

  • “Get a replacement card”
  • “Return funds”
  • “Replacement card”

Product/ Service Question:

  • “Cord not working”
  • “Someone broke into my mail box and it has my card”
  • “Why isnt my catd working. It was declined”

Other Question:

  • “Representative”
  • “I cant get on my first progress plati um”
  • “Payt”


First Progress Terms of Service
PLEASE READ THESE FIRST PROGRESS WEB SITE TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS WEB SITE, THE USER OF WEBSITE AGREE TO BE BOUND BY THE TERMS AND CONDITIONS IN THIS NOTICE. All product and service marks contained herein that are not First Progress marks are the trademarks of their respective owners. References that Website make to any names, marks, products or services of third parties or hypertext links to third party sites or information do not imply any endorsement, sponsorship or recommendation of the third party, information, product or service by First Progress unless specifically inform The Customer otherwise. Linked sites are not under the control of First Progress and First Progress is not responsible for the contents of any linked site or any link contained in a linked site. WHEN THE USER ACCESS A LINKED SITE, THE CUSTOMER'S RIGHTS AND OBLIGATIONS WILL BE GOVERNED BY THE TERMS AND CONDITIONS OF THE LINKED SITE, INCLUDING ITS PRIVACY POLICY.
To read more:
First Progress Privacy Policy
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First Progress FAQ
This FAQ page has answers to the most common questions about how to build credit fast with First Progress, such as "What is a secured credit card?" and how to apply. Here The Clientll find links to information about the program's APRs, fees, and other terms, along with answers to questions about the application process and how the program works to help Company's cardholders establish credit history with all three of the major credit bureaus. If The User of company servicesve experienced difficulty finding credit because of a poor or inadequate credit score, First Progress can help. Credit Card was designed to help individuals with credit issues or inadequate credit history to establish a better future. Be sure to visit Company's "About the Program" page as well. First Progress currently offers three different Platinum MasterCard Secured Credit Card options.
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Top First Progress Services

Customer Care, Shipping Service, Card Activation

Top First Progress Products

Credit Card, Account, Deposit

First Progress Pros and Cons

Pros: Idea of rebuiding my credit, Building credit, Only the fact that they offered me a card to rebuild my credit, I was hoping to rebuild my credit, Build credit

Cons: Difficulty in reaching support for help, No customer service contact email phone or chat, Everything about my experience was horrible, Impossibility of reaching a representative for answers, Hard to contact


First Progress is a company that specializes in providing various financial services. The company has been in business for more than 5 years and its head office is located in Columbus, GA. First Progress mainly focuses on giving building and re-building credits and mortgages. The company works with U.S. residents only. On top of that First Progress provides a Secured Credit Card Program which is not available in New York, Arkansas, Wisconsin and Iowa states. The company offers various consulting services like toll free consultations and 24/7 online customer support.

First Progress reviews and complaints

First Progress is ranked 38 out of 192 in Cards category

Area Served

Worldwide, USA

Payment Methods


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