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Contact First Progress Customer Service

First Progress Phone Numbers and Emails

Toll-Free Number:

  • (888) 403-4783
Call customer service

Customer Service:

  • (866) 706-5543
  • (888) 796-6887

Legal:

  • (800) 695-0987
    Privacy Inquiries

First Progress Email:

Customer Service
Send Message
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How to Contact First Progress Customer Service

Most Popular Number:

(888) 403-4783
Total calls: 31 670 Issues resolved: 1 647 Last call: Feb 5, 2025
author avatar
PissedConsumer Reporter

First Progress customer support can be reached through mailing address, help center, and online customer center. There is no First Progress email address or phone number on the website. However, you can dial the First Progress phone number provided on their Facebook page that is (866) 706-5543). Or, use the number you see at the back of your card to get in touch with customer service.

The First Progress recommends that customers browse the “About Program” and “FAQ/Help” pages to find standard information about the company and answers to the most common customer questions.

The About Program page discusses in details the 3 First Progress MasterCards dubbed Prestige, Select, and Elite. It informs about the available credit, annual percentage rate, security interest, minimum deposit requirements, and annual fees associated with each card.

The FAQ/Help page also provides information regarding the difference between various First Progress cards.

The First Progress website offers a self-service card application process. However, the online application process is not available in Iowa, Arkansas, Wisconsin, and New York. There is also a secure First Progress customer center where existing customers can log in and check their application status and fund their accounts.

First Progress recommends that customers write to them regarding charge disputes, requesting for an expedited credit balance refund check after closing an account, and any other issues. The First Progress address for mailing your correspondence is First Progress Card, P.O. Box 9053, Johnson City, TN 37615-9053.

Although First Progress has a Facebook and Twitter account, there is no recent activity or significant following on both pages. You could send a direct message to First Progress customer support on either or both accounts, but there is no evidence whether the representatives will respond.

First Progress Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • First Progress Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    97% phone 3% email
  • The best phone number to call First Progress is 8884034783. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.

  • Be prepared for the call as First Progress may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.

View full overview ›
PissedConsumer Club

Contact Information

First Progress Website:

First Progress Help Center:

Corporate Office Address:

First Progress
P.O. Box 9053
Johnson City, Tennessee 37615-9053
United States

First Progress Customer Service Reviews

1.8 / 5
Poor
Amanda B Cfu
Poor Correspondence
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1.0

First Progress's priority is to provide customers with documents, which is not a problem, but it is difficult to get them to provide you with proof of correspondence or documentation from them when you request it. Poor customer service. Poor correspondence.

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Rachel D Dve
AVOID at all cost.
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1.0

Every time you speak to someone, they have a different scenario as to how something happened; NOBODY is on the same page. I was told that although my acct is current and my card is expired, I cannot get a new card until I pay $4.00 thats over balance- DUE TO THE ANNUAL FEE BEING TAKEN OUT. When you ask to have the call escalated, youre told theyre unable to do that and when asking for employee ID to file a complaint, youre told theyre not allowed to give that information out.
Absolutely poor customer service, absolutely poor.

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Guest-5639171
Fraudulently Altered Terms And Conditions

Applied and was approved for First Progress credit card January 15, 2024. The application was an instant approval application. The terms and conditions explicitly stated that I have 90 days to make the deposit to the secured credit card. This was again explained to me only yesterday February 16 when I called customer service at the 866-706-**** number. However I received some kind of notification which I questioned the legitimately of the email I only had until February 15 to make the deposit. I questioned this since my credentials were compromised and the responsible party clearly have the technological capability to *** my Internet access and give the impression for example "First Progress" card applicants only had up until February 15 to fund the account. It's also clear to me that whomever is responsible for this also have the technological capability to not only *** my phone and emails but can also *** into the other parties end and instruct employees to back up fake company policy like what I pointed out.
This can not be the doing of some random person or hacker because it includes financial institutions, federal government agencies, police departments etc. So it's my opinion as a African American it's from the federal level that wants to impede black men who have done what they were supposed to even according to their own laws.
I bring this to this financial institutions attention because the group behind this problem have been interfering in my life and prevented me from obtaining their own law.
Thank you very much,
Marcell Smith
347-990-****

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Kiesha D Imw
Worst credit card ever
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

That is the worst credit card anybody could ever get you send in your payment and it takes up to 10 business days for it to post your account knowingly that they have already cashed that money order that check or took it out of your bank account and they still have not put on your account but you still have to wait that 10 business days for it to clear your account do not use this credit card

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How Good is First Progress's Customer Service?

John M Pxv
John M Pxv
Feels Satisfied | May 29, 2024

Well my name is John McKnight I have a credit card on my credit report in good standings with $1,000 credit limit and they're telling me they don't see anything but it's being reported to the credit bureau. So I don't understand that so I need a fax number that I can fax the screenshot and stuff like that thank you

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Mali Jlo
Mali Jlo
Feels Satisfied | Jul 22, 2023

It's been good. However, I have moved again to another location. Is it possible to submit here of the location ?

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Leroy D Enk
Leroy D Enk
Feels Satisfied | Jul 01, 2023

Called about my credit card. The gentleman said I'll take about 15 days which means I have another week and a half the two weeks to wait until they sent the account has been approved. I'm blessed and happy. Chuckled a little bit.

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marcus s Fsw
marcus s Fsw
Feels Disappointed | Jun 06, 2023

I'm not happy because I have sent my deposit and I haven't received anything from your company. Why is that and it has been two weeks

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Lonale M
Lonale M
Feels Disappointed | May 19, 2023

Report to credit bureau take too long

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Graciella Rub
Graciella Rub
Feels Neutral | Apr 22, 2023

I received my card.

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Summary of First Progress Customer Service Calls

36.5K TOTAL
CALLS
03:08 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call First Progress?

Payments and Charges Question:

  • “Trying to make a payment”
  • “You guys took payment when my account balance was zero and now won't give me my money back”
  • “Appearing on my credit report and I don’t have an account with them.”

Cards Question:

  • “My card”
  • “Lost my card”
  • “Lost card in the mail”

Request for Information Question:

  • “About my refund”
  • “Questions about my account”
  • “Information about my card”

Account Question:

  • “Pay balance”
  • “Trying to make account online and it won't let me saying my last four digits of my social security number is wrong”
  • “It has the wrong number on my account so I can't create account”

Shipping and Delivery Question:

  • “Still haven't received my replacement card”
  • “My package havent arrived”
  • “Didn't receive card”

Activation/ Cancellation Question:

  • “Trying to activate my card”
  • “Cancel credit card”
  • “Need to cancel card”

Website/ Application Question:

  • “Check application status”
  • “New application how much is credit limit”
  • “To finish my application”

Refund Question:

  • “My money has not been refunded”
  • “Have received my refund for my deposit.”
  • “Refund of deposit”

Return/ Replace Question:

  • “Change address”
  • “Change of address”
  • “Change of address - New york state option is unavailable”

Product/ Service Question:

  • “Damaged card”
  • “Problem with online”
  • “Getting mail for one of your customers in error.”

Employment Question:

  • “Pay off debt”
  • “Pay off card”
  • “Pay off balance”

Staff Question:

  • “Customer service”
  • “Costumer service”
  • “Talk to customer service”

Other Question:

  • “Hacer un pago”
  • “5220”
  • “Ayuda”

Compare First Progress Customer Service To

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