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Contact First Progress Customer Service

How to Reach a Person at First Progress

Verified Contact Information

Toll-Free Number:

  • 1-888-403-4783
Call Now

Customer Service:

  • 1-866-706-5543
  • 1-888-796-6887

Legal:

  • 1-800-695-0987
    Privacy Inquiries

Customer Service:

info@synovus.com
Send Message

First Progress Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular First Progress Phone Number
1 (888) 403-4783
Average Hold Time
00:01:41
Average Calls duration
4 minutes
Most Popular First Progress Email Address
info@synovus.com
First Progress Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (24% reported full resolution)
View full overview

How to Contact First Progress Customer Service

Most Popular Number:

(888) 403-4783
Total calls: 31 690 Issues resolved: 1 647 Last call: Nov 12, 2025

First Progress customer support can be reached through mailing address, help center, and online customer center. There is no First Progress email address or phone number on the website. However, you can dial the First Progress phone number provided on their Facebook page that is (866) 706-5543). Or, use the number you see at the back of your card to get in touch with customer service.

The First Progress recommends that customers browse the “About Program” and “FAQ/Help” pages to find standard information about the company and answers to the most common customer questions.

The About Program page discusses in details the 3 First Progress MasterCards dubbed Prestige, Select, and Elite. It informs about the available credit, annual percentage rate, security interest, minimum deposit requirements, and annual fees associated with each card.

The FAQ/Help page also provides information regarding the difference between various First Progress cards.

The First Progress website offers a self-service card application process. However, the online application process is not available in Iowa, Arkansas, Wisconsin, and New York. There is also a secure First Progress customer center where existing customers can log in and check their application status and fund their accounts.

First Progress recommends that customers write to them regarding charge disputes, requesting for an expedited credit balance refund check after closing an account, and any other issues. The First Progress address for mailing your correspondence is First Progress Card, P.O. Box 9053, Johnson City, TN 37615-9053.

Although First Progress has a Facebook and Twitter account, there is no recent activity or significant following on both pages. You could send a direct message to First Progress customer support on either or both accounts, but there is no evidence whether the representatives will respond.

PissedConsumer Club

Contact Information

First Progress Website:

First Progress Help Center:

Corporate Office Address:

First Progress
P.O. Box 9053
Johnson City, Tennessee 37615-9053
United States

Summary of First Progress Customer Service Calls

36.6K TOTAL
CALLS
03:09 AVG CALL
DURATION
24% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call First Progress?

Payments and Charges Question:

  • “Credit reporting”
  • “Pay my bills”
  • “Payment”

Cards Question:

  • “Card”
  • “Never recived my first card so was sent 2nd card never recieved that one either been dealing with this sine April 1 2025”
  • “My card”

Request for Information Question:

  • “Requesting $200 security deposit back”
  • “Need help”
  • “About my refund”

Account Question:

  • “Unlock card”
  • “Forgot username”
  • “Pay balance”

Shipping and Delivery Question:

  • “Still haven't received my replacement card”
  • “My package havent arrived”
  • “Didn't receive card”

Activation/ Cancellation Question:

  • “Cancelling application”
  • “Cancel application”
  • “Cancel card”

Website/ Application Question:

  • “Check application status”
  • “New application how much is credit limit”
  • “To finish my application”

Refund Question:

  • “Refund”
  • “My money has not been refunded”
  • “Have received my refund for my deposit.”

Return/ Replace Question:

  • “Change address”
  • “Change of address”
  • “Change of address - New york state option is unavailable”

Product/ Service Question:

  • A complaint and need issue resolved
  • “Funds still being automatically withdrawn from my account”
  • “Damaged card”

Employment Question:

  • “Pay off debt”
  • “Pay off card”
  • “Pay off balance”

Staff Question:

  • “Customer service”
  • “Costumer service”
  • “Talk to customer service”

Other Question:

  • “248515”
  • “Cc”
  • “Hacer un pago”

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Frequently Asked Questions

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