Contact First Progress Customer Service
First Progress Phone Numbers and Emails
- (888) 403-4783
- (888) 403-4783
- (888) 796-6887
- (866) 706-5543
First Progress Email:
First Progress Contact Information
First Progress Website:
First Progress Online Chat:
Corporate Office Address:
How to Contact First Progress Customer Service
Reach First Progress Customer Service Via Phone
First Progress customer support can be reached through mailing address, help center, and online customer center. There is no First Progress email address or phone number on the website. However, you can dial the First Progress phone number provided on their Facebook page that is (866) 706-5543). Or, use the number you see at the back of your card to get in touch with customer service.
Reach First Progress Customer Service Via the Website
The First Progress recommends that customers browse the “About Program” and “FAQ/Help” pages to find standard information about the company and answers to the most common customer questions.
The About Program page discusses in details the 3 First Progress MasterCards dubbed Prestige, Select, and Elite. It informs about the available credit, annual percentage rate, security interest, minimum deposit requirements, and annual fees associated with each card.
The FAQ/Help page also provides information regarding the difference between various First Progress cards.
The First Progress website offers a self-service card application process. However, the online application process is not available in Iowa, Arkansas, Wisconsin, and New York. There is also a secure First Progress customer center where existing customers can log in and check their application status and fund their accounts.
Reach First Progress Customer Service Via Mail
First Progress recommends that customers write to them regarding charge disputes, requesting for an expedited credit balance refund check after closing an account, and any other issues. The First Progress address for mailing your correspondence is First Progress Card, P.O. Box 9053, Johnson City, TN 37615-9053.
Reach First Progress Customer Service Via Social Media
Although First Progress has a Facebook and Twitter account, there is no recent activity or significant following on both pages. You could send a direct message to First Progress customer support on either or both accounts, but there is no evidence whether the representatives will respond.
Summary of First Progress Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call First Progress Customer Service?
- “Lost card fraudulent activity”
- “Need to freeze my card!”
Payments and Charges Question:
- “Make a payment”
- “Fraudulent charges”
- “Closed account”
- “They closed my account”
Request for Information Question:
- “Checking mailing address”
- “Questions on my application”
Shipping and Delivery Question:
- “Didn't receive my card”
- “Never received my card yet it says active”
Activation/ Cancellation Question:
- “Activate my case”
Website/ Application Question:
- “Regarding my application”
- “Made a mistake on my application”
- “Says an error with my refundable security deposit but won't let me finish application instead asks me if I want to start a second application.”
- “Refund my deposit”
- “Customer service”
- “Want to contact customer service”
- “To try Customer Service”
- “Pay off card”
- “To pay off my card and cancel the Card”
- “Pay off my Balance on my credit card.”
Return/ Replace Question:
- “Need to replace card”
- “Need to change an address”
- “Replacement of bank card”
Product/ Service Question:
- “Pin not working”
- “Order a new card”
- “See if they received check”
- “Add money”
- “Settle debt”
Customer Care, Shipping Service, Card Activation
Credit Card, Account, Deposit
Pros: Idea of rebuiding my credit, I was hoping to rebuild my credit, Building credit, Only the fact that they offered me a card to rebuild my credit, Build credit
Cons: Difficulty in reaching support for help, No customer service contact email phone or chat, Everything about my experience was horrible, Hard to contact, Impossibility of reaching a representative for answers
First Progress is a company that specializes in providing various financial services. The company has been in business for more than 5 years and its head office is located in Columbus, GA. First Progress mainly focuses on giving building and re-building credits and mortgages. The company works with U.S. residents only. On top of that First Progress provides a Secured Credit Card Program which is not available in New York, Arkansas, Wisconsin and Iowa states. The company offers various consulting services like toll free consultations and 24/7 online customer support.
First Progress is ranked 38 out of 194 in Cards category
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