First Progress Phone Numbers and Emails

Toll-Free Number:

  • (888) 403-4783

Customer Service:

  • (888) 403-4783


  • (888) 796-6887


  • (800) 695-0987
    Privacy Inquiries
  • (866) 706-5543

First Progress Email:

General Info
More phone numbers and emails Less phone numbers and emails

First Progress Contact Information

First Progress Website:

First Progress Online Chat:

Corporate Office Address:

First Progress
P.O. Box 9053
Johnson City, Tennessee 37615-9053
United States
Edit Business Info

How to Contact First Progress Customer Service

Reach First Progress Customer Service Via Phone

First Progress customer support can be reached through mailing address, help center, and online customer center. There is no First Progress email address or phone number on the website. However, you can dial the First Progress phone number provided on their Facebook page that is (866) 706-5543). Or, use the number you see at the back of your card to get in touch with customer service.

Reach First Progress Customer Service Via the Website

The First Progress recommends that customers browse the “About Program” and “FAQ/Help” pages to find standard information about the company and answers to the most common customer questions.

The About Program page discusses in details the 3 First Progress MasterCards dubbed Prestige, Select, and Elite. It informs about the available credit, annual percentage rate, security interest, minimum deposit requirements, and annual fees associated with each card.

The FAQ/Help page also provides information regarding the difference between various First Progress cards.

The First Progress website offers a self-service card application process. However, the online application process is not available in Iowa, Arkansas, Wisconsin, and New York. There is also a secure First Progress customer center where existing customers can log in and check their application status and fund their accounts.

Reach First Progress Customer Service Via Mail

First Progress recommends that customers write to them regarding charge disputes, requesting for an expedited credit balance refund check after closing an account, and any other issues. The First Progress address for mailing your correspondence is First Progress Card, P.O. Box 9053, Johnson City, TN 37615-9053.

Reach First Progress Customer Service Via Social Media

Although First Progress has a Facebook and Twitter account, there is no recent activity or significant following on both pages. You could send a direct message to First Progress customer support on either or both accounts, but there is no evidence whether the representatives will respond.

Read More
More information

First Progress Rating Based on 1.1K Reviews

Rating details

more details
Customer service
Product or Service Quality

Rating stats

Rating trend

Summary of First Progress Customer Service Calls

03:06 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call First Progress Customer Service?

Cards Question:

  • “Card”
  • “Lost card fraudulent activity”
  • “Need to freeze my card!”

Payments and Charges Question:

  • “Make a payment”
  • “Payment”
  • “Fraudulent charges”

Account Question:

  • “Closed account”
  • “Balance”
  • “They closed my account”

Request for Information Question:

  • “Checking mailing address”
  • “Questions on my application”
  • “Inquiry”

Shipping and Delivery Question:

  • “Have not received my card yet”
  • “Didn't receive my card”
  • “Never received my card yet it says active”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Activate my case”
  • “Cancelations”

Website/ Application Question:

  • “Regarding my application”
  • “Application”
  • “Made a mistake on my application”

Refund Question:

  • “Refund”
  • “Says an error with my refundable security deposit but won't let me finish application instead asks me if I want to start a second application.”
  • “Refund my deposit”

Staff Question:

  • “Customer service”
  • “Want to contact customer service”
  • “To try Customer Service”

Employment Question:

  • “Pay off card”
  • “To pay off my card and cancel the Card”
  • “Pay off my Balance on my credit card.”

Return/ Replace Question:

  • “Need to replace card”
  • “Need to change an address”
  • “Replacement of bank card”

Product/ Service Question:

  • “Pin not working”
  • “My money I earned from work how can I get it off the card”
  • “Order a new card”

Other Question:

  • “See if they received check”
  • “Add money”
  • “Settle debt”


First Progress Terms of Service
PLEASE READ THESE FIRST PROGRESS WEB SITE TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS WEB SITE, THE USER OF WEBSITE AGREE TO BE BOUND BY THE TERMS AND CONDITIONS IN THIS NOTICE. All product and service marks contained herein that are not First Progress marks are the trademarks of their respective owners. References that Website make to any names, marks, products or services of third parties or hypertext links to third party sites or information do not imply any endorsement, sponsorship or recommendation of the third party, information, product or service by First Progress unless specifically inform The Customer otherwise. Linked sites are not under the control of First Progress and First Progress is not responsible for the contents of any linked site or any link contained in a linked site. WHEN THE USER ACCESS A LINKED SITE, THE CUSTOMER'S RIGHTS AND OBLIGATIONS WILL BE GOVERNED BY THE TERMS AND CONDITIONS OF THE LINKED SITE, INCLUDING ITS PRIVACY POLICY.
To read more:
First Progress Privacy Policy
To read more:
First Progress FAQ
This FAQ page has answers to the most common questions about how to build credit fast with First Progress, such as "What is a secured credit card?" and how to apply. Here The Clientll find links to information about the program's APRs, fees, and other terms, along with answers to questions about the application process and how the program works to help Company's cardholders establish credit history with all three of the major credit bureaus. If The User of company servicesve experienced difficulty finding credit because of a poor or inadequate credit score, First Progress can help. Credit Card was designed to help individuals with credit issues or inadequate credit history to establish a better future. Be sure to visit Company's "About the Program" page as well. First Progress currently offers three different Platinum MasterCard Secured Credit Card options.
To read more:
Top First Progress Services

Customer Care, Shipping Service, Card Activation

Top First Progress Products

Credit Card, Account, Deposit

First Progress Pros and Cons

Pros: Idea of rebuiding my credit, I was hoping to rebuild my credit, Building credit, Only the fact that they offered me a card to rebuild my credit, Build credit

Cons: Difficulty in reaching support for help, No customer service contact email phone or chat, Everything about my experience was horrible, Hard to contact, Impossibility of reaching a representative for answers


First Progress is a company that specializes in providing various financial services. The company has been in business for more than 5 years and its head office is located in Columbus, GA. First Progress mainly focuses on giving building and re-building credits and mortgages. The company works with U.S. residents only. On top of that First Progress provides a Secured Credit Card Program which is not available in New York, Arkansas, Wisconsin and Iowa states. The company offers various consulting services like toll free consultations and 24/7 online customer support.

First Progress reviews and complaints

First Progress is ranked 38 out of 194 in Cards category

Area Served

Worldwide, USA

Payment Methods


Edit Description

Compare First Progress To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

OpenSky Card
88 reviews
First Premier Bank
212 reviews
Credit One Bank
410 reviews
Write a review
Do you have something to say about First Progress? What happened? What can we help you with?
Submit review Don't show this popup