Contact First Progress Customer Service
First Progress Phone Numbers and Emails
Toll-Free Number:
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(888) 403-4783
Customer Service:
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(866) 706-5543
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(888) 796-6887
Legal:
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(800) 695-0987Privacy Inquiries
First Progress Email:
First Progress Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
First Progress Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call First Progress is (888) 403-4783. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as First Progress may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
First Progress Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call First Progress is (888) 403-4783. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as First Progress may ask you for the following information to identify you as a customer: first and last name, social security number or address or zip code.
People call First Progress mainly because of cards, request for information, payments and charges.
24% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact First Progress is info@synovus.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact First Progress Customer Service
Most Popular Number:
| Total calls: 31 690 | Issues resolved: 1 647 | Last call: Nov 12, 2025 |
Contact Information
First Progress Website:
First Progress Help Center:
Corporate Office Address:
First Progress Customer Service Reviews
They do not like taking accountability and my issue is still not resolved and in a few days makes it a month! This is ridiculous and I have never experienced this with First Progress and Ive been with them 4 or more years so Im highly disappointed.
No one has yet been able to resolve my issue and info@***.com still hasnt responded to my issue! They lost my payment and do not want to admit it!
Everything is their fault and Im tired of talking to people who act like they cant comprehend and that do not know what they are doing! I AM GOING TO CONTINUE TO FIGHT THIS ISSUE BECAUSE IT IS BOGUS AND I DO NOT DESERVE WHAT I AM GOING THROUGH WITH THEM!
I ah e an expired (1/2024) prepaid ($200.00) card from First Progress. I have not used the card since 2023.
The last payment made on this account was 03/24 which brought the account to a $0.00 balance. This expired card has been charged an annual fee for 2024 and now 2025. I was never notified to renew this account. CS said the account was automatically renewed without my authority.
This card and account are expired.
The Balance due should be erased and removed from my credit report ASAP. If it is not, I will procure a lawyer.
How Good is First Progress's Customer Service?
Well my name is John McKnight I have a credit card on my credit report in good standings with $1,000 credit limit and they're telling me they don't see anything but it's being reported to the credit bureau. So I don't understand that so I need a fax number that I can fax the screenshot and stuff like that thank you
It's been good. However, I have moved again to another location. Is it possible to submit here of the location ?
Called about my credit card. The gentleman said I'll take about 15 days which means I have another week and a half the two weeks to wait until they sent the account has been approved. I'm blessed and happy. Chuckled a little bit.
I'm not happy because I have sent my deposit and I haven't received anything from your company. Why is that and it has been two weeks
Report to credit bureau take too long
I received my card.
Summary of First Progress Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call First Progress?
Payments and Charges Question:
- “Credit reporting”
- “Pay my bills”
- “Payment”
Cards Question:
- “Card”
- “Never recived my first card so was sent 2nd card never recieved that one either been dealing with this sine April 1 2025”
- “My card”
Request for Information Question:
- “Requesting $200 security deposit back”
- “Need help”
- “About my refund”
Account Question:
- “Unlock card”
- “Forgot username”
- “Pay balance”
Shipping and Delivery Question:
- “Still haven't received my replacement card”
- “My package havent arrived”
- “Didn't receive card”
Activation/ Cancellation Question:
- “Cancelling application”
- “Cancel application”
- “Cancel card”
Website/ Application Question:
- “Check application status”
- “New application how much is credit limit”
- “To finish my application”
Refund Question:
- “Refund”
- “My money has not been refunded”
- “Have received my refund for my deposit.”
Return/ Replace Question:
- “Change address”
- “Change of address”
- “Change of address - New york state option is unavailable”
Product/ Service Question:
- A complaint and need issue resolved
- “Funds still being automatically withdrawn from my account”
- “Damaged card”
Employment Question:
- “Pay off debt”
- “Pay off card”
- “Pay off balance”
Staff Question:
- “Customer service”
- “Costumer service”
- “Talk to customer service”
Other Question:
- “248515”
- “Cc”
- “Hacer un pago”
Compare First Progress Customer Service To
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