First Progress
First Progress Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Progress has a 1.7 star rating from 1,073 reviews, with most consumers dissatisfied, 27% would recommend, and many seeking refunds; overall sentiment is negative in First Progress reviews and many report unresolved issues.
Positive Feedback
Some users say the product can help with rebuilding credit and building credit when it works as intended.
Negative Feedback / Risk Areas
- Poor customer service with unreachable phone lines and unresponsive support, a frequent First Progress customer complaints theme.
- Payments not posting or delayed, causing billing disputes and multiple late fees.
- Refunds and deposit returns are slow or missing, with lost or undelivered cards reported.
- Unreliable website and app, and high fees relative to value.
Key Takeaways for Future Customers
- Expect difficulty contacting support; document all payments and correspondence.
- Monitor billing and credit bureau reporting closely and prepare for slow refunds.
- Consider alternative secured card options if you need reliable online access or prompt customer service.
- Avoid if you cannot tolerate high fees or prolonged dispute resolution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Progress has a 1.7 star rating from 1,073 reviews, with most consumers dissatisfied, 27% would recommend, and many seeking refunds; overall sentiment is negative in First Progress reviews and many report unresolved issues.
Positive Feedback
Some users say the product can help with rebuilding credit and building credit when it works as intended.
Negative Feedback / Risk Areas
- Poor customer service with unreachable phone lines and unresponsive support, a frequent First Progress customer complaints theme.
- Payments not posting or delayed, causing billing disputes and multiple late fees.
- Refunds and deposit returns are slow or missing, with lost or undelivered cards reported.
- Unreliable website and app, and high fees relative to value.
Key Takeaways for Future Customers
- Expect difficulty contacting support; document all payments and correspondence.
- Monitor billing and credit bureau reporting closely and prepare for slow refunds.
- Consider alternative secured card options if you need reliable online access or prompt customer service.
- Avoid if you cannot tolerate high fees or prolonged dispute resolution.
Media from reviews
Refund
I just want my *** money back, money-back, money-back, money back, my money back.
- Poorly ran company
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot a happy customer
Cancel your whole account because they do not like to take accountability and will try to give you the runaround instead of getting your issue resolved.
No one has yet been able to resolve my issue and info@***.com still hasnt responded to my issue! They lost my payment and do not want to admit it!
Everything is their fault and Im tired of talking to people who act like they cant comprehend and that do not know what they are doing! I AM GOING TO CONTINUE TO FIGHT THIS ISSUE BECAUSE IT IS BOGUS AND I DO NOT DESERVE WHAT I AM GOING THROUGH WITH THEM!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFIRST PROGRESS CUSTOMER SERVICE HELPERS TELL LIES AND REALLY BS YOU WITH INACCURATE INFORMATION
FIRST PROGRESS I HAVE CALLED FOR 6 WEEKS NOW AND TALKED TO 9 HELPERS WORKING CUSTOMER SERVICE PHONES FOR FIRST PROGRESS.
NOTHING GETS SOLVED, NOT ONE PROBLEM IS SOLVED
FIRST PROGRESS - BAD& INCOMPETENT NOT ABLE TO HELP
CUSTOMERS IN TALKING TO FIRST PROGRESS HELPERS THEY
TELL YOU LIES LIES LIES. ANYTHING TOTALL" BS "YOU THAT
THEY HAVE TAKE CARE OF THE PROBLEM - BUT THEN NEVER TAKE CARE OF ANY PROBLEM EVEN CALLING THEM FOR 5-6 WEEKS
User's recommendation: RUN RUN RUN AWAY DO NOT GET A FIRST PROGRESS CREDIT CARD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnlock card
I've cleared my balance on my card and prior to do so I received an email to call, so I have been and cannot reach a live person. I'd like my card to be unlocked now that I don't owe anything please and thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off
I keep getting hanged up on for no reason. I have a problem with balances not getting reported correctly or at all.
User's recommendation: Need to report updated info to beuros
FRAUD
I ah e an expired (1/2024) prepaid ($200.00) card from First Progress. I have not used the card since 2023.
The last payment made on this account was 03/24 which brought the account to a $0.00 balance. This expired card has been charged an annual fee for 2024 and now 2025. I was never notified to renew this account. CS said the account was automatically renewed without my authority.
This card and account are expired.
The Balance due should be erased and removed from my credit report ASAP. If it is not, I will procure a lawyer.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerLost card in the mail and no response
I deposited $500 in my new card and was waiting to receive it by mail. It never arrived, and First Progress has not given me any assistance with this situation.
They answer via email and replay to call 866-706-**** and the phone is disconnected. I would like a refund or a response to fix this and receive my card.
Still have ni card or a replacement card paid all fees etc...
never recived my first card so was sent 2nd card never recieved that one either been dealing with this sine April 1 2025
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got my refund check
Still no refund or heard from them
Its been a year later and I have still not received my check. Company told me I didnt show having an account even though I was able to give them my account number and log into their website.
Then they tell me, oh it was just mailed out. Wait another 10 weeks. Another 10 weeks went by called back. Said they dont know but Ill have to write a letter to their check department and I cannot talk to them.
Wrote a letter sent it with tracking. They received my letter. Have still not heard anything. This company is a joke!
I repeat DO NOT USE FIRST PROGRESS. THEY WILL NOT GIVE YOU YOUR MONEY BACK
- No intelligent people work there
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy cc payment
This company is fraudulent. I've never used their credit card and they have ruined my credit. I'm reporting them to all credit bureaus.
Preferred solution: My credit fixed.
User's recommendation: RUN!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel all and refund an unauthorized payment
I didn't sign up for your card I don't have a card and you have taken $38.00out of my account!!please return my money and cancel any card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClosing after I made a payment towards zeroing out balance
Have not heard from them at all
I made a payment of 124, half of what I owed, and they closed my account. I paid my balance for this month, and I hope they shut down completely because I was having money problems.
I don't recommend this company to anyone, and I have been with them for over 5 years. So, you have forever lost a customer.
I hope you are happy with yourself. Good riddance.
- Helped me get my first card
- Not sympathetic to financial hardship
Preferred solution: Apology
User's recommendation: NEVER
Stuck on side of road emergency
I explained that I needed her assistance that I was stuck on the side of the road that I had a dead battery to my phone that I was in dire need of making a payment that could she may be transfer me or in someway help me no she couldnt even give me the phone number that I needed to call in an emergency now meanwhile to get me to the proper department because she couldnt help me Ive been with this credit card company for 10 years and I mean absolutely so disappointed. Yeah, my kid is stuck also upstate.
Her car broke down. Im trying to get to her so trying to rent a car and I had just moved so I had forgotten to make a payment on my credit card because I didnt get the bill because I moved so Im $70.
I need to make a payment on my credit card in order to run a vehicle But Miss Chloe there couldnt help me and couldnt transfer me. Couldnt give me the number did absolutely nothing for me from First Progress credit card dont she just bite the big one so stay away from First Progress cause they do absolutely nothing you make the payment they charge you for a late fee every month the credit card company really sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone number 1-86*-***-**** doesn't work
Keep getting transferred to a person who hangs up on me after waiting for 45 minutes on hold. This happened like three times. Don't bother with this card.
- No pro just being chased for a membership i cancelled
- Non
Preferred solution: This charge off my credit score
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
My online account has not been functioning for days! I called customer service on 9/14 and was told it would take 24 hours to be back up and running.
It is now 9/18 and I still can't log in to my account. The customer service representative told me I just have to wait. She had no explanation, no one she could escalate the call to.
Nothing. This is the worst customer service I have ever experienced.
- Horrible customer service
User's recommendation: Get a different card. Do not use First Progress/Assent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate charges that I should not have
Not a great way to build credit, I tried multiple times to get a hold of someone when having difficulty paying online and setting up autopay, just to be redirected over and over again to another recording. This caused the account to be closed and 4 fees of $41 which is the balance that is on my account and they keep reporting me to the credit bureaus.
When I disputed it, they sent me a letter with my charges.
I am a single mom to a young child with Down syndrome. I am trying to improve my credit after a bad divorce and instead of helping me, they just keep hurting me further.
- Payment difficulty
- Cant get help
Preferred solution: Price reduction
About
First Progress is a company that specializes in providing various financial services. The company has been in business for more than 5 years and its head office is located in Columbus, GA. First Progress mainly focuses on giving building and re-building credits and mortgages. The company works with U.S. residents only. On top of that First Progress provides a Secured Credit Card Program which is not available in New York, Arkansas, Wisconsin and Iowa states. The company offers various consulting services like toll free consultations and 24/7 online customer support.
First Progress is ranked 59 out of 214 in Cards category
Worldwide, USA
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