First Progress
First Progress Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Progress has 1.7 star rating based on 1460 customer reviews. Consumers are mostly dissatisfied.
28% of users would likely recommend First Progress to a friend or colleague.
- Rating Distribution
Pros: Idea of rebuiding my credit, Building credit, I was hoping to rebuild my credit.
Cons: Difficulty in reaching support for help, Everything about my experience was horrible, No customer service contact email phone or chat.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Progress has 1.7 star rating based on 1460 customer reviews. Consumers are mostly dissatisfied.
28% of users would likely recommend First Progress to a friend or colleague.
- Rating Distribution
Pros: Idea of rebuiding my credit, Building credit, I was hoping to rebuild my credit.
Cons: Difficulty in reaching support for help, Everything about my experience was horrible, No customer service contact email phone or chat.50% of users think that First Progress should improve its Payments.
55% of users say that they won't use First Progress in the future for similar services or products.Recent recommendations regarding this business are as follows: "NEVER", "Get a different card. Do not use First Progress/Assent", "NEVER EVER GO WITH THIS COMPANY", "Go with OpenSky instead.", "AVOID".
Most users ask First Progress for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
Top First Progress Reviews
"On purpose"
Great company to work with, really nt interested just doing this for media platforms.. this is too much
"Cancel all and refund an unauthorized payment"
I didn't sign up for your card I don't have a card and you have taken $38.00out of my account!!please return my money and cancel any card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Closing after I made a payment towards zeroing out balance
I made a payment of 124, half of what I owed, and they closed my account. I paid my balance for this month, and I hope they shut down completely because I was having money problems.
I don't recommend this company to anyone, and I have been with them for over 5 years. So, you have forever lost a customer.
I hope you are happy with yourself. Good riddance.
- Helped me get my first card
- Not sympathetic to financial hardship
Preferred solution: Apology
User's recommendation: NEVER
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Miami, Florida
Lost card in the mail and no response
I deposited $500 in my new card and was waiting to receive it by mail. It never arrived, and First Progress has not given me any assistance with this situation.
They answer via email and replay to call 866-706-**** and the phone is disconnected. I would like a refund or a response to fix this and receive my card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
Cancel all and refund an unauthorized payment
I didn't sign up for your card I don't have a card and you have taken $38.00out of my account!!please return my money and cancel any card
Miami, Florida
Stuck on side of road emergency
I explained that I needed her assistance that I was stuck on the side of the road that I had a dead battery to my phone that I was in dire need of making a payment that could she may be transfer me or in someway help me no she couldnt even give me the phone number that I needed to call in an emergency now meanwhile to get me to the proper department because she couldnt help me Ive been with this credit card company for 10 years and I mean absolutely so disappointed. Yeah, my kid is stuck also upstate.
Her car broke down. Im trying to get to her so trying to rent a car and I had just moved so I had forgotten to make a payment on my credit card because I didnt get the bill because I moved so Im $70.
I need to make a payment on my credit card in order to run a vehicle But Miss Chloe there couldnt help me and couldnt transfer me. Couldnt give me the number did absolutely nothing for me from First Progress credit card dont she just bite the big one so stay away from First Progress cause they do absolutely nothing you make the payment they charge you for a late fee every month the credit card company really sucks
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone number 1-86*-***-**** doesn't work
Keep getting transferred to a person who hangs up on me after waiting for 45 minutes on hold. This happened like three times. Don't bother with this card.
- No pro just being chased for a membership i cancelled
- Non
Preferred solution: This charge off my credit score
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
My online account has not been functioning for days! I called customer service on 9/14 and was told it would take 24 hours to be back up and running.
It is now 9/18 and I still can't log in to my account. The customer service representative told me I just have to wait. She had no explanation, no one she could escalate the call to.
Nothing. This is the worst customer service I have ever experienced.
- Horrible customer service
User's recommendation: Get a different card. Do not use First Progress/Assent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLate charges that I should not have
Not a great way to build credit, I tried multiple times to get a hold of someone when having difficulty paying online and setting up autopay, just to be redirected over and over again to another recording. This caused the account to be closed and 4 fees of $41 which is the balance that is on my account and they keep reporting me to the credit bureaus.
When I disputed it, they sent me a letter with my charges.
I am a single mom to a young child with Down syndrome. I am trying to improve my credit after a bad divorce and instead of helping me, they just keep hurting me further.
- Payment difficulty
- Cant get help
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor Correspondence
First Progress's priority is to provide customers with documents, which is not a problem, but it is difficult to get them to provide you with proof of correspondence or documentation from them when you request it. Poor customer service. Poor correspondence.
Preferred solution: Email correspondence of status.
User's recommendation: Go with OpenSky instead.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAVOID at all cost.
Every time you speak to someone, they have a different scenario as to how something happened; NOBODY is on the same page. I was told that although my acct is current and my card is expired, I cannot get a new card until I pay $4.00 thats over balance- DUE TO THE ANNUAL FEE BEING TAKEN OUT. When you ask to have the call escalated, youre told theyre unable to do that and when asking for employee ID to file a complaint, youre told theyre not allowed to give that information out.
Absolutely poor customer service, absolutely poor.
- Poor customer service
- Poor training given to employees
Preferred solution: A new, non-expired card.
User's recommendation: AVOID
East Saint Louis, Illinois
App isn’t working
App been down for a week and a half now. Worse credit card company in LIFE SO NOT GO WITH THESE PEOPLE !!!
User's recommendation: NEVER EVER GO WITH THIS COMPANY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheck
I was told to contact support about funding my account with a check, but it seems you can never contact anyone, and you just wait and wait.
- All cons
- All cons
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerToo long to handle business
It doesn't take that long to do anything! You get charged 3 late fees before you even get the card!
Then there's no information for you to collect the info needed to make a payment! And there's not a way for you to sign into the online portal unless you have received the card! One guy I talked to told me they couldn't reverse late fees, which is a lie because how can you charge me fees for a card I haven't been using? I took the initial fee on the chin, but NO MORE!!
This stops now! Either send those approvals and cards out or stop accepting our deposits!
Don't take your damn time just because you can!! Foolishness!
- Potentially helps build credit
- Takes a century to make it to the end of the process and obtain card
Preferred solution: Deliver product or service ordered
Miami, Florida
On purpose
Great company to work with, really nt interested just doing this for media platforms.. this is too much
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Account
I just received a credit alert stating that I have an account with you guys and I owe a balance of $29.99 any account I had with you guys was closed out some time ago, I see no reason why this is happening I also have paperwork stating that my account was closed out can this problem be rectified asap thank you
Preferred solution: I would like for them to double check their information because this account has been paid off and closed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Liberty, Missouri
Worst credit card ever
That is the worst credit card anybody could ever get you send in your payment and it takes up to 10 business days for it to post your account knowingly that they have already cashed that money order that check or took it out of your bank account and they still have not put on your account but you still have to wait that 10 business days for it to clear your account do not use this credit card
User's recommendation: Find another credit card
Perryville, Arkansas
Card never received
I have not received my card yet. It has been over a month and I have received a statement but no card
About
First Progress is a company that specializes in providing various financial services. The company has been in business for more than 5 years and its head office is located in Columbus, GA. First Progress mainly focuses on giving building and re-building credits and mortgages. The company works with U.S. residents only. On top of that First Progress provides a Secured Credit Card Program which is not available in New York, Arkansas, Wisconsin and Iowa states. The company offers various consulting services like toll free consultations and 24/7 online customer support.
First Progress is ranked 56 out of 203 in Cards category
Worldwide, USA
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