First Progress
Reviews and Complaints

First Progress forces your balance to be at zero or positive at each month end so to make you forget and pay additional fees for nothing.

There is no automatic mailing system for balance, no automatic debit to your bank account when you have one.

It is a joke and unless you strictly have no other option, never use it. And if you use it, check online your account so to make sure to pay right on time without ever expecting any proactive information from them.

This is their business model: never informing you, never enabling to load the card in advance, so to be able to screw you with charges that should never happen.

Hopefully they'll have a major class-action which will give back their undue profits to the people who really need it.

They use the system at the fringe and should be forbidden to exist for TRUELY UNFAIR BUSINESS PRACTICE. They should all be in jail for screwing the people and never come back from there.

I sent 100 dollars for a deposit and ive been charged for a deposit. My money has been stolen by first latitude and i've asked them multiple times to correct this before the bill comes out and they continue to charge me.

This has negatively effected my score and has completly backfired on my goals to improve my score. Thanks. I have called so many times to have this fixed and was assured that it was when it clearly hasnt. I'm at my wits end with this company and as soon as I get my money back I want to cancel and tell everyone and there mother everyday until the day I die that this credit card company is a fraud who steals peoples money that are just trying to better themselves my establishing credit.

This company has taken what little hope I have to better myself and has ruined it. My blood pressure and depression is a direct source of you people lying to me and stealing from me every chance you got. I honestly dont know how you people sleep at night knowing you steal money and dont help people at all. I want someone to correct this because I'm misreable because of it.

Nobody seems to care that I worked really hard to save up that money for the security deposit and you guys take it and burn me like its nothing. Why wont anyone help me? why Do I owe $200 at this point. I sent 100 and now you say i owe you a hundred .

You guys robbed me and wont fix it and expect me to pay you more.

I've called 10 times not even kidding for the last 2 months and was told its fixed just to get an even bigger bill unneccessarly next month. Upi all should be ashamed of yourselves.

Me and my wife both have accounts and always send our payments together. Our payments our always via mail.

Our usps tracking shows it got to you guys Friday the day before the payments were due. We never had an issue but now that's over $250 in money orders your holding and charging us $29 for late fees how? I'm really considering closing our accounts we don't get our monthly statements never. It's always something with first progress.

So my question is we know you received our payments before the due dates wheres our money and are you really going to steal our money? Update 6/30/2023 so still no money on my account call them twice got the same to people a brain or Ryan very rude unprofessional. Then his floor lead/ manager Stacy 2 days in a row both of them no concerns about my issues they cashed my wife's money order and updated her account and removed the late fee.

They're screwing with me because I complained... All people gotta do is their job you can't get that anywhere almost now!!!

While they provide the ability to pay online and thru their app, every payment is declined on First Progress side. The bank is never receiving the request, but initially First Progress wanted to blame my bank.

Oh but you can call in to have an agent process the payment to the exact same account and it is accepted.

Yet, they want to charge a $10 fee each time unless you debate the charge.

Then there is a 10 day hold on the funds before they will make then available for use.

So if you want your credit report to show a zero balance, you actually need to make the payment 10 days prior to your next statement date processing. So your due date they provide is not actually your due date for reporting purposes.

First Progress needs to do better.