76 views
Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments
1.0

Ive been a card holder for some time now unfortunately recently Ive had some unforeseen circumstances that occurred and all my bills got behind including my card (my son passed away). I called several times trying to make a payment with my debit card but was told I could only do it through my account or by check.

I also called because I made attempts to pay it through my 5/3 account but was told a couple times the address was incorrect so after verifying the address and it still not going through I assumed it was something with the bank. I went to another bank opened and account but before then...I sent in a couple checks unfortunately before First Progress pulled the money out of my account somebody else did. I just recently got my finances back on track and the end of February I called First Progress and was told by your employee that if I made a payment of $200 by what I thought before was March 31st however it was March 21st either way my $200 was paid by March 5th. I spoke to a total of 2 representatives after this payment have been made the first one told me my card shouldve been opened she was sending a request and it should be open immediately.

It wasnt. I called back, the next one said the same it should be open the next day call and check the next day. I did, it wasnt. The next man said he saw the request being sent and didnt know why my account wasnt open I needed to give him a chance to take care of it send another request and that should open it up immediately because he was expediting the request.

It wasnt. I just got off the phone with someone else that wouldnt even put a supervisor on the phone as I requested and he told me that because of those two bounced checks First Progress is refusing to re-open my account. That makes no sense when I had more than two people hired by First Progress tell me it would be re-opened previously. I also was told I had a credit of $113 on my account and Ill receive a check that hasnt happened either.

I want my account re-opened as I was told it would be.

Your people need to all get on the same page and definitely need to put supervisors on the phone when a customers request one. Also I recommend better training so one person wont tell us one thing and another saying something else, thats very unprofessional, exhausting and confusing.

User's recommendation: Make sure you're not given false information by customer service.

Product or Service Mentioned: First Progress Credit Card.

Monetary Loss: $200.

Preferred solution: Open my card!.

First Progress Pros: Building credit.

First Progress Cons: Everything about my experience was horrible.

Location: Port Saint Lucie, Florida

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

First Progress Reviews

  1. 576 reviews
  2. 133 reviews
  3. 78 reviews
  4. 57 reviews
  5. 42 reviews
First Progress reviews